Support

NT PORTABLE SOLUTIONS

Terms and Conditions

At NT Portable Solutions, we are committed to providing reliable, practical infrastructure products at competitive prices. The information below is provided to help customers make informed decisions when purchasing our products. Please read these terms and conditions carefully, as they apply to all products listed on this website.

Support

We are not responsible for damage caused by external factors such as people, animals, or environmental incidents. This includes (but is not limited to): fire, vandalism, chemical exposure, falling objects, insect or animal interference, improper assembly, poor anchoring, lack of maintenance, or placing excess weight on or in the structure.

Terms & Conditions Loss or damage

We do not cover any losses or damages that result from use of our products. This includes, but is not limited to: income loss, depreciation, property damage, legal fees, vehicle or equipment rental, fuel costs, appraisals, livestock loss, or personal injury. We strongly recommend securing insurance coverage for all products.

Permits for structures and buildings

Our structures are considered temporary or portable and may not require permits in most cases. However, it is the buyer’s responsibility to check with local authorities about any permits or approvals required before purchasing or installing our products.

Natural Event damages terms and conditions

While our products are made to withstand a range of weather conditions, no official wind or snow load ratings are provided due to their portable nature. We are not liable for any damage caused by natural events such as wind, rain, storms, hail, lightning, fire, floods, hurricanes, or other acts of God.

Warranty Information

What is NOT Covered

The following situations are excluded from warranty coverage:


  1. Used or second-hand products
  2. Products that have been modified or altered
  3. Depreciation or wear and tear
  4. Lack of reasonable care or maintenance
  5. Failure to follow installation instructions
  6. Incorrect installation or misuse
  7. Falling object or impact damage
  8. Damage from exposure to harmful chemicals or fumes
  9. Natural events (Acts of God) including storms, fire, snow, hail, etc.
  10. Additional load or external pressure applied to the structure
  11. Products not owned by the original purchaser
  12. Products not properly anchored or installed
  13. Installation by a third party
  14. Costs relating to property, fuel, income, or travel
  15. Condensation damage to product or contents


Improper installation will void the warranty.


If a Warranty Issue Occurs

If a part is deemed defective (not caused by misuse) and is still within the warranty period, NT Portable Solutions will supply replacement parts free of charge. Examples may include:

  • Torn covers
  • Holes or split seams
  • Bent or broken bolts, straps, or ratchets


Returns Policy

Products may be returned subject to the following conditions:


  • A 10% restocking fee applies
  • The customer is responsible for return shipping (both to and from the destination)
  • The product must be returned in original packaging and unused condition
  • The customer must arrange for return delivery to the original supplier
  • Refunds will be processed after product inspection


We reserve the right to decline returns if products are damaged, incomplete, or used.


By placing an order and making payment, the customer agrees to the terms and conditions outlined above.

If you have any questions, please contact our team prior to ordering.